Help Center
Find answers, get support, and learn everything you need to know about ShareSpace
Getting Started
Learn how to create your profile and start connecting
- • Creating your profile
- • Profile verification
- • Understanding matching
- • First steps guide
Communication
Tips for messaging and connecting with potential matches
- • Sending great first messages
- • Video chat best practices
- • Setting up meetings
- • Communication etiquette
Safety & Security
Stay safe while finding your perfect houseshare match
- • Meeting safety guidelines
- • Recognizing red flags
- • Reporting concerns
- • Privacy protection
Housing Arrangements
Everything about types of housesharing and legal considerations
- • Boarders & NZ Benefit Rules
- • Setting house rules
- • Conflict resolution
Resources & Guides
Helpful resources for successful housesharing
- • Houseshare agreements
- • Financial planning
- • Legal templates
- • Success stories
Popular Help Articles
Most frequently accessed help topics
How to write an attractive profile
Tips for creating a profile that gets responses
Preparing for your first meeting
What to expect and how to prepare
Recognizing red flags
Warning signs to watch out for
Setting up house rules
Creating a harmonious living environment
Legal agreements and contracts
Protecting yourself legally
Technical troubleshooting
Solving common website issues
Contact Support
Get personalized help from our support team
Can't find what you're looking for? Our friendly support team is here to help with any questions or concerns.
Send a Message
Typical response time: 2–4 hours
Emergency Support
24/7 support for urgent safety concerns
For immediate safety concerns or urgent issues that can't wait, our emergency support line is available 24/7.
Available 24/7 for urgent matters